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Ford Transit 2.0Di 2002 - Turbo failure and replacement question #

Posted by Paul Howd on November 24, 2011, 4:38 pm

Year of Manufacture *: 02
Engine Size and Code *: 2.0DI

Turbo shaft is severly worn (You can waggle it about within the housing) Fortunatly it hasnt broken up.

Owner is arranging a recon unit but my concern is whether this is "Just one of those things" or whether there are other issues that I should be aware of on reassembly?

(EG, Might it be a good idea to replace the turbo oil feed pipe on this vehicle?)

Re: Ford Transit-Turbo failure and replacement question

Posted by Kevin Apps <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT2589' width='330' height='300' border=0 style='border:none;'> on November 24, 2011, 4:49 pm, in reply to "Ford Transit-Turbo failure and replacement question"
Kevin Apps

Paul.

"Owner is arranging a recon unit" Why. I will not fit parts supplied by customer, TOO much aggro.

Kev.

Re: Ford Transit-Turbo failure and replacement question

Posted by Dave Hill <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT2783' width='330' height='300' border=0 style='border:none;'> on November 24, 2011, 11:15 pm, in reply to "Re: Ford Transit-Turbo failure and replacement question"

I might open a Restaurant & invite customers to bring their own produce.

I will take all responsibility for the Fillet Steaks that turn out to be tough as old boots, as it will be my fault because of the way I cooked them.

At least I will make a tidy profit though!

Oh wait a minute... I will have made sod all, because the customer supplied the goods!

Bugger!

I need a better business plan!

Re: Ford Transit-Turbo failure and replacement question

Posted by Kevin Apps <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT2589' width='330' height='300' border=0 style='border:none;'> on November 25, 2011, 12:27 am, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Kevin Apps

Hi Dave

Kev.

Re: Ford Transit-Turbo failure and replacement question

Posted by Mark Carter <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT1428' width='330' height='300' border=0 style='border:none;'> on November 25, 2011, 9:35 am, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Mark Carter

Now thats just nasty

Modern cars, Its all wizardry and witchcraft

Re: Ford Transit-Turbo failure and replacement question

Posted by Kevin Francks <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT5232' width='330' height='300' border=0 style='border:none;'> on November 25, 2011, 5:00 pm, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Kevin Francks

Hi all,

Paul asked for some simple advice and ends up with 3 very unhelpful / juvenile reply's.

Very sad.

Kevin

Re: Ford Transit-Turbo failure and replacement question

Posted by Pete Mutlow <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT1569' width='330' height='300' border=0 style='border:none;'> on November 25, 2011, 6:17 pm, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Peter Mutlow

Sadly I agree with Kevin Francks. I for one will again stick my head above the parapet and say that I would fit a part supplied by the customer as long as they are aware that they take responsibility for it if it goes faulty. OK, I am aware that there is no profit margin on the part but if the customer requires a service, then I am happy to provide it.

Paul asked for helpful advice and as a long term contributor to UKAT, he deserves better than what he got.

Regards

Pete M

Re: Ford Transit-Turbo failure and replacement question

Posted by Tony Ludford <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT5539' width='330' height='300' border=0 style='border:none;'> on November 25, 2011, 6:56 pm, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Tony Ludford

I'll third that.

At one time, I wouldn't entertain fitting other peoples parts, but when I realised they're stupid enough to believe google/internet/any Tom, Dick or Harry can fix their car. Then I'll take their money, then take some more to fix it properly, or again because the part is wrong/faulty or useless.

Having advised on the benefits of new parts and they decide against it, the labour rate increases, and any errors on their part must be paid for in full before release of vehicle.

Fitted a 2nd hand BMW engine a few weeks ago which turned out to have a blown head gasket. As the old unit failed due to bottom end wear customer had already paid us to replace engine, and then had to pay to replace head gasket etc.... 2 pay days in one!

Re: Ford Transit-Turbo failure and replacement question

Posted by Mark Carter <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT1428' width='330' height='300' border=0 style='border:none;'> on November 25, 2011, 9:47 pm, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Mark Carter

Sorry if it come across as very unhelpful / juvenile but I have been there too many times before and it usually ends in tears.

I do understand that he was asking for advise on the turbo and not on our opinion on whether he should be fitting customer supplied parts.

So to answer his post, No I do not know of any special issues regarding turbo replacement on that vehicle.

Regards Mark

Modern cars, Its all wizardry and witchcraft

Re: Ford Transit-Turbo failure and replacement question

Posted by Kevin Apps <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT2589' width='330' height='300' border=0 style='border:none;'> on November 25, 2011, 11:04 pm, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Kevin Apps

Kevin Francks

"Paul asked for some simple advice" which if he supplied the turbo, he could easily ask the supplier what they would like to be renewed to validate their warranty.

Pete.

"I would fit a part supplied by the customer as long as they are aware that they take responsibility for it if it goes faulty."

Unlikely they would ever admit to any such conversation, do you get it in writeing (if so do you charge for the time taken.)

Tony.

"2 pay days in one!" to be honest, i did expect better from you.

Kevin, Pete and Tony
"Paul asked for helpful advice and as a long term contributor to UKAT, he deserves better than what he got."
I will only speak for myself, i still think my advice was/is valid.

The BIGGEST advice Paul will ever get to any extra parts/procededures will be from the turbo suppliers,which will always be easier if he is paying them for the new turbo (etc)

Kev.

Re: Ford Transit-Turbo failure and replacement question

Posted by Kevin Francks <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT5232' width='330' height='300' border=0 style='border:none;'> on November 26, 2011, 8:54 am, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Kevin Francks

Kev,

With respect its not what you say its the way you say it.

"PEOPLE SKILLS"

Kevin.

Re: Ford Transit-Turbo failure and replacement question

Posted by Dave Hill <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT2783' width='330' height='300' border=0 style='border:none;'> on November 26, 2011, 10:51 pm, in reply to "Re: Ford Transit-Turbo failure and replacement question"

Kevin Francks wrote....

>>>Hi all,

Paul asked for some simple advice and ends up with 3 very unhelpful / juvenile reply's.<<

Hi Kevin

Although my reply may have appeared to be juvenile I can assure you that is was not intended to be a childish remark! Jovial maybe, but my comments are based on my experiences at the sharp end.

Generally speaking, I have found that allowing customers to supply their own parts can often lead to wasted workshop time, frustrating & fruitless exchanges between yourself, the customer & maybe even the third party parts supplier too.

Here is a scenario that illustrates my point of view.....

Customer books Renault Clio in for a front wheel bearing replacement. He has already popped into Halfourds & purchased the part. The car is now on your ramp & it appears that the new bearing is incorrect, or even damaged (lets not even go there). You can't afford the ramp "down time" & try to contact the customer to explain, but he is not available until lunchtime! You decide to buy the correct part from your local factor & as a result, the ramp is then made available for the next patient. The Clio owner later arrives & kicks off, because your bearing cost 15 quid more than his "wrong one" & he can't return it to get a refund!

Supposing that you did fit his bearing. Then two months later, the customer returns with a repeat bearing failure. Do you have time to deal with the various discussions between customer & bearing supplier?

My Restaurant analogy might appear unhelpful, but it is an example that I often use to explain to certain customers. Once they have looked at it from the point of view of a restaurant goer, then usually they understand how impolite it is to ask me to fit their parts.

Customer supplied parts compromise the professional repairer in several ways.

1) Your business profit margin takes a hit
2) You stand to lose workshop time, due to complications.
3) Your workmanship might be called into question, because of inferior quality components, that you have no control over.
4) Your public liability cover may be compromised.

So returning to my restaurant scenario. Would you, or would you not ask Gordon Ramsay to cook a Steak that you bought from Marks n Sparks?

I don't think Gordon would consider compromising his reputation & I certainly wouldn’t either.

Sorry if this offends.

Cheers now

Dave

Re: Ford Transit-Turbo failure and replacement question

Posted by Pete Mutlow <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT1569' width='330' height='300' border=0 style='border:none;'> on November 26, 2011, 11:44 pm, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Peter Mutlow

There you go....we have ended up with 3 helpful replies. Respect.

Best Regards

Pete M

Re: Ford Transit-Turbo failure and replacement question

Posted by jim power <iframe src='https://members.boardhost.com/ukautotalk8/info/user=ukat3202' width='330' height='300' border=0 style='border:none;'> on November 27, 2011, 4:22 am, in reply to "Re: Ford Transit-Turbo failure and replacement question"

PEOPLE SKILLs

Exellent point 10 out of 10, Kevin Francks, if people only put a bit more though about how thier comments can affect the confidense of people who are trying to do their best in a difficult enough environment in this job, and try to be a bit more encourageing it might have a more positive effect.

We are not all natural genuis, but my belief is, if you have a gunuine interest in the job you are doing and a reasonable level of intelligance, you will succeed, and be good at your chosen career, whatever that may be.

I live outside the UK and envy the the courses and tuition available to you, but still do the best that I can via internet, books and the odd course that is available, because I have a passion for this work and cant think of anything else I would rather be diong.

I worked previously in industrial maintenance as team leader and trainer and realise how easy it is to knock back the confidense of someone who needs encouragement. It is very easy to kill the pontenial of someone who can be excepional in their field. IE people skills.
Sorry for the long post ang highjacking the thread maybe.

Jim Power

jim power

Re: Ford Transit-Turbo failure and replacement question

Posted by Kevin Francks <iframe src='https://members.boardhost.com/ukautotalk8/info/user=UKAT5232' width='330' height='300' border=0 style='border:none;'> on November 27, 2011, 2:06 pm, in reply to "Re: Ford Transit-Turbo failure and replacement question"
Kevin Francks

Dave,

Thank you for the information.

I do not think anybody would encourage customers to supply their own parts and if you have a full diary and the rents paid it’s easy to say no, if not or a good regular customer requests you to fit a part supplied by him (i.e. his brother works in the parts department) it is not so easy.

In the past if a customer was interested in purchasing his own parts he would have had no choice but to go to his main agent or local factors and the price he would have to pay (retail) would most likely be in the same ballpark as you would invoice out to him so he would soon realise that there was nothing to be gained in doing this.

Now the above is not the case as he has a vast amount of parts for sale online at big discounts (not all rubbish) and this does make the garage retail price (or even trade price) look high.

All in all Dave I imagine all will agree with your post and most will have been there in the past.

Jim,

Thank you for explaining what I wanted to say.

Thank you all Kevin.

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