Flo - try and get hold of the advocate's boss - this isn't right - I know a couple who were gambling away her dad's money , he told the Senior Center staff and then the Department of Aging went after them and they had to replace the money or go to court and they replaced the money fast - You can get a tax freeze there as a Senior -
https://www.phila.gov/services/payments-assistance-taxes/payment-plans-and-assistance-programs/income-based-programs-for-residents/apply-for-the-low-income-senior-citizen-real-estate-tax-freeze/#:~:text=Age%20requirements&text=A%20person%20aged%2065%20years,of%2065%20before%20passing%20away.