I've never used that preparer, but they are also a title company (or at least the same building) and that's where we went to get our title when we bought our house.
We have always gone to H&R Block since my hubby knows one of the guys there. We've had something new every year (being married, educational credits, mortgage, now a baby) and I'm just to intimidated to do it myself.
And I'm pretty happy that H&R Block closed down their office out by Wal-Mart and we get to go downtown.