David,

We do appreciate your feedback on this client case study.

The case outlines the actual steps that the client had to take in terms of inspection and repair. This provides a small example of not only a common fault/repair, but yes also of the physical diagnostic support provided to customers.

Our aim is merely to educate those who may have or are experiencing the same issues.

We have more technical tips at https://uk.autologic.com/news/top-tips and hope that you find these more useful.

Kind regards,
Nicola Ghalmi