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    Re: Easyjet

    Posted by since 63User icon on 13/7/2025, 13:43:32, in reply to "Easyjet"

    i had dealings with Swissport at Gatwick and that was a dreadful experience. At check-in in our two pieces of luggage were just under the 20kg allowance, the check-in agent then instructed me to empty my backpack cabin luggage (that was within the allowance) and place the contents in my checked luggage. The agent then instructed me to place the luggage back on the scale, and it was now 21kg and overweight. The agent then voided my boarding pass and instructed me to visit the access baggage desk and pay the extra cost, and they would then issue me with a new boarding pass. I went to the desk to pay the extra cost and explained the situation, and showed the agent my empty backpack. The agent's response was to issue me a new boarding pass with zero charge.
    Airports are a licence to print money and are always thinking of new ways to drive up revenue and rip off the public.
    I spent 20 years working for an airline, and it dreadful what is going on now.

    Reply

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