Wow, this is like shooting fish in a barrel. To say that you've lost your edge is an understatement. You really need to consider retiring from the keyboard as you've became dull and delusional.
"he mentions their tone" Sorry old man, try reading again, that never happened.
" the intent of raising their voices" wow, again, I never said or typed this, it didn't happen.
"employees were loud and rude" I never said this either.
Where are coming up with this sh*t you delusional old fool?