I went to Fantastic Sams about a year ago and I told the girl that cut my hair I only wanted about 1 1/2 inches cut off and she ended up taking like 3-4 inches off! And she messed my bangs up! I will not go back there! My husband stopped going there too because of the way they cut his hair. He only goes to City Buzz now...when I get the courage to go back to the hair salon I will go to City Buzz I have heard nothing but good about them! But yes Fantastic Sams SUCKS!!!