I only have one beef about Jacobmeyer's. Several times they were out of what was ordered, but I just figured that the food was so good that they sold out. The spiceness is a matter of taste, but the cleanliness is a different issue. If what you say is true, I won't be eating there again. You say one of your friends work there. Have you mentioned the cleanliness to him/her? What does he/she have to say?