I remember when there was an escape, in 1998. The guy that was the director at the time was questioned by the media. He said something along the lines of we will get him. Then he said “We are the professionals”. With that last part, he lost all credibility, with me.
If these guys would man up, admit the agency is a cluster and take responsibility for their shortcomings, people would respect them and they could build trust. Fat chance of that happening.
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