I think they were more or less in agreement with you. Saying that if you made a verbal complaint, it would fall on deaf ears and a written complaint would be thrown in the trashcan (more than likely shredded). Then they would have a clear opportunity to claim ignorance of the matter if it should raise it's ugly head again. You would have no proof either way that you had ever complained, so they must be pleasing all concerned. TDC has been doing that for well before I was born, and that was just after we bombed Japan into submission. In a nut shell, you are correct in your accusation, and I concur, wholeheartedly.
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