You're not even doing anything "questionable" with the ticket so if it's definitely not working (it might be email settings to not show attachments or something?) then either email servicedesk@evertonfc.com or DM efc_fanservices on Twitter as there's clearly something up - your email should definitely give the option to download to wallet. 
Previous Message
I’ve received email with my son’s match ticket for Brighton.
I’ve tried forwarding the email to him but doesn’t allow download to wallet.
Could I log in to my email on his phone then download to his wallet on his phone?
I worried that I may invalidate the ticket
Responses
on August 16, 2025, 6:08 pm, in reply to "