He has had a long career as an executive in banking and insurance. To be unfair those sectors were light years behind retail, consumer, tech, life sciences etc. in terms of business practices and innovation. Maybe Gary is impressive in person but all that non-specific management textbook speak in his bio turned me cold.

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'I have successfully developed and executed strategic transformation programmes delivering improved customer experiences and positive commercial results in highly competitive markets'
Gary does the yellow stickers doesn't he.