I totally get the struggle with gadgets not working the way they should—been there. When I had issues with one of my label printers, I ended up checking out https://brother.pissedconsumer.com/customer-service.html and honestly, I was surprised how many people had decent experiences getting quick support. It really reminded me how much smoother things go when a brand actually helps you out instead of just giving you the runaround. So yeah, when it comes to gadgets and accessories, solid customer service can be just as important as the tech itself. Hope you get your issue sorted out soon!