Luton Outlaws - The Avenue of Evil

Club Shop

Posted by Ltfc39 on 14/8/2024, 17:07:54

I've seen a few very negative comments since Monday across social media about the club shop. It's always been below par, but feels a bit more pronounced than normal.

What happened - no stock at all?

Re: Club Shop

Posted by Room 303 on 14/8/2024, 17:21:28, in reply to "Club Shop"

It really is embarrassing.

Re: Club Shop

Posted by Malc on 14/8/2024, 18:46:24, in reply to "Re: Club Shop"

Online isn’t any better. Saw a coat last week but didn’t want to buy it as I didn’t want to carry it around in the warm weather. The same coats or jackets don’t appear online.

Re: Club Shop

Posted by Godders on 14/8/2024, 18:59:52, in reply to "Re: Club Shop"

And the new kit pictures aren't online either let alone an option for pre-order and certainly zero chance of any stock for goodness knows how long.

Re: Club Shop

Posted by Andy Cappuccino on 14/8/2024, 17:18:01, in reply to "Club Shop"

Put it this way, stock taking take a couple of minutes

Re: Club Shop

Posted by joey diconio on 14/8/2024, 17:16:59, in reply to "Club Shop"

Everything is being blown out of proportion because the club refuse to engage with its customers.

Unfortunately due to the club seemingly taking the general customer base for granted, and showing no will to be open, or honest with the goings on at the club, facilitated by all the supporters group, and the on field disaster class since Christmas, the peasants are now gathering their pitchforks.

Re: Club Shop

Posted by Earls on 14/8/2024, 17:21:47, in reply to "Re: Club Shop"

I got a survey about “The match experience” emailed by the club today. There was a section on the club shop. Maybe nothing will come of it, and the survey wasn’t as detailed as it could have been. But maybe the club really is looking to get itself together on this stuff.

Re: Club Shop

Posted by Ltfc39 on 14/8/2024, 19:20:24, in reply to "Re: Club Shop"

This is why I asked the question initially. But I believe there were surveys virtually all of last season (I maybe answered one).

Re: Club Shop

Posted by The Outsider on 14/8/2024, 17:31:14, in reply to "Re: Club Shop"

I think that this is something that Lisa, the Fan Engagement Officer (what used to be the SLO) has been involved with to get feedback.

I got one as well. I had a few similar ones last season but I don't recall questions about the shop or food and drink before.

Did you comment about the LB bus in the "Other comments" bit - although it isn't run by the club, it's part of the "matchday experience" and the club may be able to influence the situation.