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    Doctor Ince

    Posted by AI Bot on 20/5/2024, 15:13:14

    Did you say a while ago that you work in software design? If yes I have a question for you.

      Re: Doctor Ince

      Posted by Round Green Hatter on 20/5/2024, 17:04:22, in reply to "Doctor Ince"

      https://news.ycombinator.com/item?id=40156306

        Re: Doctor Ince

        Posted by a on 20/5/2024, 17:39:28, in reply to "Re: Doctor Ince"

        a

        Re: Doctor Ince

        Posted by Doctor Ince on 20/5/2024, 15:30:11, in reply to "Doctor Ince"

        No, I work in IT but not software design, sorry mate.

        Happy to try answer the question though

          Re: Doctor Ince

          Posted by AI Bot on 20/5/2024, 15:54:10, in reply to "Re: Doctor Ince"

          Would you say that there is a lot of shoddy practice in the IT industry?

          Virtually every single online IT system I have had to use over the last couple of months to sort various things out has been faulty. I'm talking about 10 different companies, all of which have software that doesn't work for the purpose it's designed. I then have to email or phone them to try and get whatever it is I need sorted. Sometimes multiple times before it is actioned. What is going on? Have you ever had feedback like this in your line of work? I appreciate it is a bit of a generalisation but I am beginning to think there are genuinely serious problems across the entire IT industry. We've all seen the post office scandal lately, but I think there are a lot more mundane but far more widespread issues that aren't being addressed as well.

          What do you think?

            Re: Doctor Ince

            Posted by Doctor Ince on 20/5/2024, 19:34:02, in reply to "Re: Doctor Ince"

            Short answer is yes.

            Quite often in my experience things are put in as a quick fix but then never added to sprints for proper fixes as it just works

            What you'll likely find is a company has a lot of tech debt and new developments often sit over older ones. As MG said, it's a lot to go into.

            I disagree on the accountability, companies have to keep to GDPR and will do everything they can to resolve a complaint before it gets to the ICO. There are unlimited fines if a company mishandles data and can't satisfy the ICO.

            I was in a length meeting today on data governance and it is a lot stricter than it used to be.
            The challenge is allocating time and resource to properly go in develop a new process while phasing out the legacy one.

            One issue is companies being deliberately hard to get hold of and poor training for first line staff like contact centres and online chats etc

              Re: Doctor Ince

              Posted by AI Bot on 20/5/2024, 20:12:58, in reply to "Re: Doctor Ince"

              Thanks for replying, but the problems I have repeatedly experienced over the last couple of months haven't been to do with GDPR but with basic functionality. If I am funnelled into using an online system to carry out the tasks I need to do with that company I think the least I should be able to expect is that it works. And when it inevitably doesn't it shouldn't take repeated attempts to sort it out.

              The latest issue for example was today. Entered all the requested information, press enter, and surprise surprise it doesn't work. Fill in their online form and get this confusing response:

              We have looked into this and have placed this on your behalf.

              I then ask them what that actually means. They tell me it should get sorted within 10 working days. When I reply again explaining it needs sorting within 15 days (that's including non-working days) and that it's cutting it a bit fine, I get no further response.

              This is the sort of thing I am talking about. If the online system worked properly in the first place there wouldn't be any issue. It's mind boggling how widespread this sort of thing is.

                Re: Doctor Ince

                Posted by Doctor Ince on 20/5/2024, 20:29:46, in reply to "Re: Doctor Ince"

                Yes completely agree.

                I only mentioned GDPR as that is an area I deal with a lot.

                I think there are genuinely talented people but the sheer amount of work they end up having to do ends up meaning things get missed/neglected. Sometimes companies get caught up constantly fire fighting which halts progress.

                I often see with web forms and the like if a company doesn't have a web team they get a contractor or external company in who do the job then leave, and then the company is left to manage it with little expertise

              Re: Doctor Ince

              Posted by Littlest hobo on 20/5/2024, 17:53:27, in reply to "Re: Doctor Ince"

              Worked in qa in one of top three software makers, can tell you right horror stories in the industry

                Re: Doctor Ince

                Posted by MG on 20/5/2024, 16:16:11, in reply to "Re: Doctor Ince"

                From my experience, the simple answer is yes. For a myriad reasons too. There are of course still some good developers out there but there is an awful lot of bad.

                  Re: Doctor Ince

                  Posted by Shutupuya on 20/5/2024, 16:21:44, in reply to "Re: Doctor Ince"

                  its not always the developers its the delivery .... a lot of work done under the AGILE / DEVOPS management leaves a lot to be desired as most people using these methodologies don't fully understand them

                    Re: Doctor Ince

                    Posted by MG on 20/5/2024, 17:27:44, in reply to "Re: Doctor Ince"

                    Definitely agreed, and it's a classic example of current management thinking that because something worked well in certain scenarios then it is good for everything. Remember six sigma?

                    Re: Doctor Ince

                    Posted by AI Bot on 20/5/2024, 16:20:48, in reply to "Re: Doctor Ince"

                    That's my opinion as well. I also think it is likely to be having a big enough impact for the government to consider some sort of scheme to sort it out. They constantly go on about this country's productivity being static, perhaps if things didn't need to be done at least 3 times before they worked that might help.

                    Seems to me there isn't enough accountability from the IT companies. Perhaps some big fines for repeat offenders would improve things.

                      Re: Doctor Ince

                      Posted by MG on 20/5/2024, 17:25:34, in reply to "Re: Doctor Ince"

                      Absolutely right.

                      There is a principle in systems development, indeed in design in general, that the earlier you fix something in the development cycle, the cheaper it is to fix. That seems to have been forgotten. If you let it get out into a live system then that cost just multiplies as we have seen so many times.

                      It seems incredible to me, for example, that until they (temporarily) stopped themselves from bidding for new contracts they would still have been considered. They shouldn't be allowed near anything new from us.

                    Re: Doctor Ince

                    Posted by Yeah on 20/5/2024, 16:10:39, in reply to "Re: Doctor Ince"

                    Us AI mate

                      Re: Doctor Ince

                      Posted by AI Bot on 20/5/2024, 16:13:35, in reply to "Re: Doctor Ince"

                      Ironically, one of the aforementioned companies uses an AI chat room to help fix things, but that doesn't work itself either. It's like somebody somewhere decided to suddenly make everything not work, including the support systems!

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