In The Pink
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CS peeps are just poorly trained monkeys with a flow chart
It boggles my mind that in 2019, Mattel/BFC still can't get their act together on the website. Early this morning, I decided that I wanted to buy the Mattel 75th anniversary doll. So I logged in and, as it's still a platinum-level early buy, added it to my cart, checked out and was done. Then I decided to have a peek at the forums. Except that I can't because according to the website, I don't have that permission because I'm not a platinum member and it keeps prompting me to purchase a membership.
I know that the "shopping cart" system is powered by different systems than the chat boards and exclusive member content. That said, it's all integrated and it can and should work together - at least if you hire good programmers. I see my husband and his co-workers do it all the time. But Mattel cheaps out or gets interns to do it or whatever and now? I can't log in to read the boards (not that I'm in dire need - it's just annoying) and it's becoming increasingly more apparent that they just don't care. At all. And I refuse to call just to have someone reading out of a notebook tell me to clear my cookies. If Mattel hired capable programmers and web hosting systems? That wouldn't be necessary. I am just about ready to give up, and that's coming from someone who has tolerated Mattel's growing pains and stood by them all of these years. I'm about ready to say - no more.
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We are an independent Barbie and family doll collector. Views expressed are independent. Enjoy collecting for the love of the hobby. ITP sponsored by NS Transportation.