the logic is that if a seller wants a replacement part from them it is quite certain that it is really needed. Other companies do it the same way.
The response I received is below. On one hand, I am glad they responded quickly. On the other, it seems like they kicked the problem to the end seller, which would have to go back through channels to them to fix. Does not seem logical at all. Of course, this does not mean there is a resolution yet.
We appreciate your correspondence and thank you for sharing your thoughts with us. We sincerely apologize for any negative experiences you might have encountered. Your satisfaction is our top priority, and we're dedicated to addressing your concerns.
In response to your message, we suggest that you reach out to the store where you made your purchase to inquire about the possibility of obtaining complimentary replacement services. We understand the importance of resolving any issues promptly.
We want to inform you that, at present, our fee-based replacement services are exclusively available to all of our esteemed end customers. We value your unwavering support and attention to our offerings. Rest assured, we are committed to ongoing improvement as we strive to better serve you.
Should you require further assistance or have any additional inquiries, please don't hesitate to respond to this email.
Thank you for your understanding and continued patronage.
I have a Prince of Wales kit missing a sprue - anyone had experiences in getting replacement parts ?