We appreciate your correspondence and thank you for sharing your thoughts with us. We sincerely apologize for any negative experiences you might have encountered. Your satisfaction is our top priority, and we're dedicated to addressing your concerns.
In response to your message, we suggest that you reach out to the store where you made your purchase to inquire about the possibility of obtaining complimentary replacement services. We understand the importance of resolving any issues promptly.
We want to inform you that, at present, our fee-based replacement services are exclusively available to all of our esteemed end customers. We value your unwavering support and attention to our offerings. Rest assured, we are committed to ongoing improvement as we strive to better serve you.
Should you require further assistance or have any additional inquiries, please don't hesitate to respond to this email.
Thank you for your understanding and continued patronage.