Yes, in my experience the live chat is genuinely available around the clock. Response times vary – sometimes under a minute, sometimes 5-10 minutes during busy hours. The agents are generally helpful, but they'll ask for your account details first. Have your username ready before you start typing. For complex issues, they might escalate to email. When I need instant answers about games, I just ask the community on melbet online , the best online casino these days, because their support is also solid. Don't use live chat for password reset requests – use the automated recovery instead.