In my case, the lack of clarity cost us time. We picked a vendor based on features alone, and only later realized their internal structure was shaky, which led to slow support and delayed updates. Since then I always check the company info first, and the CRM for finance management page helped us understand how established the provider is before committing. Knowing who stands behind the product matters because ERP isn’t something you switch every year. Clear values, stable management and open communication usually mean the system will evolve instead of getting abandoned halfway through. It saved us from repeating the same mistake twice.