Where you can email them. I had the exact same problem yesterday. I had a buyer from the Phillipines who won an auction, but I don't ship outside the U.S. He had another address on his PayPal address and I shipped there. I contacted eBay through the email address and we went from there. It worked out fine. I would only ship to a confirmed address. Otherwise, you are not protected with "seller's protection". My two cents!