You're welcome, sorry to hear that my suggestions didn't work.

I'm not familiar with the Boardhost Admin page so I can't accurately offer any more tips.

As for your F11 question: sounds like a Windows question which I don't use, my OS is Ubuntu, so I'm not sure of the answer & my offering one may just confuse things.

However, there are folks over at my place who use both Windows & Boardhost so I'd suggest that you post your predicament & questions there. You know where to find us.