Posted by Seo Victim http://www.chicago.bbb.org/commonreport.html?bid=88006648 On the date of this publication the following information was provided by the BBB in Chicago: BBB Reliability ReportBBB® Serving Chicago and Northern Illinois Cherry One The BBB reports on members and non-members. If a company is a member of the BBB, it is stated in this report. Principal: Jim Elliott, Owner Customer Experience Based on BBB files, this company has an unsatisfactory record with the BBB due to a pattern of complaints and has failed to correct the underlying reason for the complaints. Consumers allege unsatisfactory service, and/or failure to design and host websites in a timely matter and/or to consumers' specifications. Consumers also allege to have received poor customer service, late responses, and/or lack of support altogether from company's representatives. Additionally, several complainants allege that CherryOne has shut down their websites and/or access to email, allegedly causing them to lose prospective business and revenue from internet sales. The majority of complainants request refunds from the company due to failure to provide satisfactory and/or timely services. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The BBB processed a total of 38 complaints about this company in the last 36 months, our standard reporting period.Of the total of 38 complaints closed in 36 months, 12 were closed in the last year. Advertising Issues Additional Addresses, Telephone Numbers, and Email AddressesAdditional Addresses 311 W Superior St Ste 204 Additional Phone Numbers Additional Email Addresses
on 10/3/2007, 12:57 pm
201.194.18.246
WWW.CHERRYONE.COM SEO RIPOFF
Cherryone Web – SEO Optimization and Web Design. This company is known for its unethical practices. They have a long list of complaints on the Chicago BBB website. They are known for taking money from their clients are producing poor or no results. They have also been known to threaten clients stating that they can sell the site’s current ranking position to competitors. A long list of claims filed against them can be seen at:
330 N Wabash Ave Ste 2006
Chicago, IL 60611-7621
312-832-0500
www.chicago.bbb.org
PO Box 10173
Chicago, IL 60610
Telephone: (312) 274-9736
Fax: (312) 274-1144
www.cherryone.com
Customer Contact: Jim Elliott, Owner
Email Address: bizdev@cherryone.com
File Open Date: May 2005
BBB Membership: This company is not a member.
The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.
Additional DBA Names Cherryone Web Design
Resolved
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Contract Issues
Resolved
4 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
1 - BBB determined the company provided proper verification that indicated there was no obligation to resolve the issues of the complaint.
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
2 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
No Response
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Sales Practice Issues
Resolved
1 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
Administratively Closed
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
No Response
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Delivery Issues
Resolved
1 - Company resolved the complaint issues. The consumer acknowledged
acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Administratively Closed
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
Service Issues
Resolved
1 - Company resolvedthe complaint issues. The consumer acknowledged
acceptance to the BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Unresolved
1 - Company failed to resolve the complaint issues through the BBB voluntary and self-regulatory process.
Administratively Closed
2 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
No Response
3 - Company failed to respond to the BBB to resolve or address the complaint issues.
Customer Service Issues
Administratively Closed
3 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
1 - The parties could not provide sufficient information to support their positions nor were they agreeable to make reasonable efforts toward resolving the issues of the dispute.
No Response
2 - Company failed to respond to the BBB to resolve or address the complaint issues.
Guarantee or Warranty Issues
Resolved
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
Product Issues
Resolved
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to the BBB.
No Response
1 - Company failed to respond to the BBB to resolve or address the complaint issues.
Refund or Exchange Issues
Administratively Closed
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
720 N Franklin St STE 400
Chicago, IL 60610-7211
Chicago, IL 60610-3594
Tel: (312) 274-0700
Tel: (312) 274-0700
jim@cherryone.com
There website is www.cherryone.com – BEWARE DOING BUSINESS WITH THESE PEOPLE IS DANGEROUS.
Cherryone Website - USE WITH CAUTION
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