NPA personality theory
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Re: Trouble In Paradise (NPA manager elect saves the day)
Being a southerner, I would wonder if you were just a little too vindictive about the mistake made at the hotel. I will add though that many northerners would have done as you did in the situation. And I will add that one of my sons would have done what you did or told me that he felt like doing that. Anyway, good NPA analysis.