NPA personality theory
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Re: Hotel Concierge
but then you need some behind the scenes PA and A types to crack the whip when a guest walks by ungreeted or the longtime hotel desk man starts to lose his smile...there's probably a dark room for the shamed N bellhop has to go into where the A type is seated in darkness and starts out with "I understand you didn't greet a guest today." and then the PA minion in the shadows bellows out, "maybe pudge boy is getting soft. why don't you let me take a crack at him boss."