Posted by Martyn Daniels on February 4, 2008, 2:51 pm

Thanks to the recent heating issues last year and following an engineer visit we had a significant overnight flooding from the value that had been worked on. We have just got the insurance approvals to discover that the insurance excess is now £500! TThis means that we now have to pay £500 for a leak that was a direct result of work being carried out by our contractors in sorting out a heating issue that was far from acceptable. When did the excess shoot up to £500 and has this been communicated as we missed it. This is significant excess and makes us question why we didn't use our own insurance in the first place! Why was n't everyone made aware of the size of this excess and is the reason claims are now dropping?

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