Posted by claire (director's hat on) on August 2, 2007, 9:49 am, in reply to "Re: Response to Charles"

I can respond to some but not all of these points now: "Has any insurer agreed in writing that our actions will yield the goal we are looking for?" No, and as someone who works with the insurance industry on a daily basis I think I can safely say they never would. However, we have met with them onsite (an unusual move), talked them through what we are doing and done everything possible to show that we are acting as a responsible insured and that BW is a quality development. They seemed encouraged by the meeting and we hope to build on this relationship when the time comes to negotiate next year's premium. ""I am not sure how we go about breaking down previous claims" If we have never broken this down, how did we measure what effect the plumbing checks would have and therefore what evidence did we present to insurers to get their agreement that this route would be helpful? " I can assure you that the Estate Office staff and R&R did sit down and look at previous claims and target the plumbing checks accordingly.

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