[ post a message | In The Pink ]
OmG! what a runaround! they are definitely on the down-slide :-(
I ordered the MOD GIFT SET, today.
But I had to call BC/Mattel to see if I was still a BC member.
Not one, not 2,not 3, but 4! CSR had to help me. I was bounced around BC like a ping pong ball.
CSR #1 hung up on me in the middle of the call.
CSR #2 was snapping gum and there was so much background noise I could not hear him. He could not answer my questions and transferred me to CSR #3.
CSR #3 informed me her department had nothing to do with BC, so she transferred me to CSR #4.
CSR #4 was able to figure out all of the problems and he helped me place my order.
He had me sign back on to BC, and it told me "WELCOME BACK, JUDYRAE! ".
I am still shaking my head.
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