Posted by KarenO/OK
on May 9, 2009, 1:19 pm, in reply to "Re: E-DOCS"
70.189.69.105
When I worked for a corporation, the byword was 360 degree customer service...meaning you were on both ends of transactions. I try to keep that in mind when I'm contacted for a closing. Unfortunately, sometimes the concept is not reciprocated.
--Previous Message--
: There is opportunity here. Make sure
: you call attention to your good
: service and timely return of
: documents, and your willingness to go
: the extra step. You'll be called over
: and over again. Also you should
: command a better fee for turning
: cartwheels and catching speeding
: bullets in your teeth!
:
: --Previous Message--
: I always think I should charge an
: "aggrivation" fee for
: e-docs!
:
: --Previous Message--
: However much stress you think you're
: under, Marty, believe me when I say
: Lenders and Title Companies are under
: just as much if not more - imagine if
: it was also up to you to draft the
: docs and prepare and balance the HUD
: (which many times changes as fast as
: you blink)...
:
: The grass isn't always greener...
:
: --Previous Message--
: If everyone that had to post e-docs
: was
: made to be on our end of things for a
: month they would understnad what they
: put us through. But infortunatley
: they don't understand and don'r really
: care.
:
: --Previous Message--
: You don't, Pat...you're at the mercy
: of
: the lender and title company ....
: unfortunately, it's the nature of the
: beast. And now with the downturn,
: many are shorthanded - double work for
: half the staff...
:
: --Previous Message--
: how do you get edocs posted on
: time????
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