Can you tell us the name of the item and its model # ?
My local 3d printer guy recommended the item below which he uses to cut away resin sprues, Very gentle and works well.
https://www.amazon.com/gp/product/B0BYNXMXZR/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&th=1
Sometime ago, I asked for good method to detach 3-D printed parts without damaging them and got good tip of using photo-etched cutter. I tried and it worked. I recently heard of using ultrasonic cutter. I ordered mine from Micro-Mark and just tried. It is quite expensive, but it works great. It is highly recommended.
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