I might try the warm water method though.
: UV will further harden the plastic, should any
: uncured resin be left in the matrix.
: Heat may allow reforming...it is an acrylic,
: and should be heat formable...but good luck
: with that!
: Best is to take photos, complain to
: Shapeways customer service, and ask for a
: replacement. They're pretty good about that.