Q. How can I quickly reach a live person when calling a customer service number?
A. Before dialing, check out DialAHuman.com or GetHuman.com; both list customer service numbers and give instructions on how to bypass automated prompts to reach a live representative. With another free service, LucyPhone.com, you can avoid being placed on hold. You enter the company's name or phone number and your number and hit "start." LucyPhone connects you to the company's line, where you pick an option for getting a live rep. You hang up and get a callback when a person is actually on the line. Sid Kirchheimer writes about consumer and health issues. Check out the Ask Sid archive. If you don’t find your answer there, send a query.
on March 14, 2011, 11:58 pm