Posted by Martha on 9/5/2009, 6:13 pm, in reply to "Re: Concentrator"
68.12.160.104
I'll never forget what they did when I asked for a cannula equivalent to the Salter 1616 micro-cannula. They brought me a pediatric cannula with prongs so short and close together they must have really been for an infant. Anyone would know it wouldn't work for an adult so I could only take it as being a huge notice that my needs were not important. They couldn't just say we don't have those but felt it necessary to give me a good swat. I could just hear what they said in the office. "give this to the [expletive] and see how she likes that!" I relieved them of the burden of having me for a customer and made sure everyone I knew on oxygen and in my doctor's office knew why I changed. It really was a shame because the people at the company were very nice to deal with before they were bought out. The driver told me they had lost a lot of customers.
They are headquartered in CA so they probably are more sensitive to customer relations in their home state.
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