I apologise for the current slow turn around of orders. As pointed out by David I am only part time at the moment. However this is not the reason for the delay. I have had some personal problems, which have developed over a period of several months to sort out. This has now happened and I am back working as often as possible.
However I am guilty of not contacting customers during this period and explaining the situation and for that I apologise, it is not good customer service and I am sorry.
To confirm contact details I currently use two email addresses which I am trying to sort out to remove any confusion. These are:
The email address on the Mountford website should forward messages to the yahoo address. If you do not get an answer by using the website email please contact me directly on the yahoo address.
I hope this helps, if any one has any further questions about the delays and reasons why please contact me and I will discuss them with you privately.
I will also be at Theale this weekend and I look forward to seeing you there too.
Many thanks for your understanding and I look forward to working closely with you all soon.
I have ordered a painted model from Mountford but it has been more than three months and I am still waiting for the product. I would just like to know whether it's normal to wait for that long? Thank you for an info!
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